UK Delivery Information
Shopping from Europe? Check out our dedicated delivery information page. The information below is for orders and deliveries to the United Kingdom. We only ship to the United Kingdom and select EU countries. We do not currently ship to the United States.
If you order before 3:00 pm Monday - Friday your goods will be despatched the same day when choosing "DPD Express" delivery.
When choosing 'Standard Delivery (Monday - Saturday)', your goods may not be dispatched on the same day but will usually be delivered within the estimated timeframe shown.
Please see our current shipping options below. All items are sent in discreet packaging with no logos on display. The return address and debit/credit statement will show "IncoShop Ltd" or "Napus Ltd". All prices exclude VAT.
Please note: Bank holidays are non-working days. Orders placed on bank holidays will be dispatched the following working day. There may be a delay in shipping and collection times.
If you would like to collect from us you will need to make an order on our site and choose click and collect as the delivery option. You will need to wait until you get an email saying your order has been dispatched, which will mean your order is ready to collect.
You can collect your goods from our sister company Incontinence Shop (BL5 1FQ). Upon placing your order online we aim to have it ready for collection within 1-2 working days.
DPD Pickup Shop
For many locations, it's possible to have your order shipped to a DPD Pickup Shop. To do this you must initially checkout with your home address as your delivery address. Once your order has been dispatched you'll be able to track the delivery on the DPD website and via the 'Your DPD' app. From here you can specify a pickup shop location. Requesting a DPD Pickup Shop isn't guarantee and can only be requested by the customer after dispatch. Redirecting your parcel to a pickup location can increase the delivery time by an additional 24 hours. Please check the DPD website for further details.
Please Note: We cannot ship to DHL Parcel Shop or Royal Mail Post Office locations as these locations are managed by different shipping companies.
UK Mainland Delivery
Please see below for available services.
|Delivery Options||Delivery Times||Price (ex VAT)|
|DPD Express||Next Working Day EST (Monday - Friday)||£5.95 - Delivery times may take longer than expected|
|DPD Saturday*||Saturday Delivery||£7.49|
* We will hold your delivery until the Friday before it is due for delivery, you may get an email from us saying it is shipped and no tracking updates, however, this is normal and the tracking will update once it is handed over to DPD for the Saturday delivery.
UK Offshore and Highland Delivery
|Delivery Option||Post Codes||Delivery Times||Price|
|Standard - Northern Ireland||BT||2-4 Working Days||£8.95|
|Standard Delivery - Zone C-A||AB||1-2 Working Days||£5.95|
|Standard Delivery - Zone C-B||AB31 - AB56, IV1 -IV40, IV52 - IV54, IV63, KW1 - KW14, PA21 - PA38, PH4 - PH41, PH49, PH50||2-4 Working Days||£8.95|
|Standard Delivery - Zone D||HS, KA27 - KA28, KW15 - KW17, PA20, PA41 - PA49, PA60 - PA78, IV41 - IV49, IV51, IV55, IV56, PH42 - PH44, ZE, IM||2-4 Working Days||£9.95|
|Standard Delivery - Channel Islands||GY, JE||2-4 Working Days||£11.95|
Please view our dedicated delivery information page for shipping to Europe.